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FAQs

May I change my order?

If you decide that you would like to change your order please get in contact as soon as possible. We will do our best to accommodate changes where possible. However we may not be able to accommodate changes once the order has been put into production. Please note that some changes to orders may incur an extra charge.

Where is my order?

If your order has not arrived when expected, we recommend that, first of all, you check with your neighbours and local sorting office. If this is unsuccessful, please do not hesitate to get into contact with us at customerservices@jonnyssister.co.uk and we will do all that we can to locate your order. We strongly recommend that you opt for the tracked and signed delivery at checkout, otherwise your parcel will not be tracked.

 

May I change my delivery address?

If you would like to change your delivery address, please let us know as soon as possible, as our system is automated. If you delay in letting us know we may not be able to change it.

May I change your order?

As our system is automated we advise that you contact us immediately if you wish to cancel your order. As our products are personalised we cannot cancel your order once it is put into production.

Something isn’t quite right with my order. What can I do?

Although we hope you do not need to complain, we understand that occasionally things do go wrong. If this happens please contact us at customerservices@jonnyssister.co.ukWe recommend that you send us photographs of any faulty or damaged items as this will help us to determine the next course of action.

 

I have a special request for my order. Can you help?

Although customers love what we sell, sometimes they want something a little different. Maybe it is a special birthday or anniversary or maybe someone is returning from a long trip, so we understand that you want it to be just right. As the majority of our products are designed and manufactured in-house we are able to offer customers a completely bespoke service.  If you would like to know more about what we can do for you please contact us at customerservices@jonnyssister.co.uk. Please note that sometimes bespoke orders may incur an extra charge

What forms of payment do you take?

We accept payment from the following;

-Visa

-Mastercard

-Maestro

-American Express

-Paypal