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Delivery & Returns

Delivery times vary depending on what product you have ordered, you can find out the despatch time for your chosen product in the descriptions at the bottom. During peak ordering times like Christmas there might be a slight delay in which case we will notify you immediately. If you have a special date that you would like the product by please let us know and we will do our best to meet it. We have not missed a birthday or other special occasion yet! 

Standard Delivery

Standard delivery is £3.95 and sent via Royal Mail, no tracking information is provided. You can view your estimated dispatch time underneath the title of the product you would like to order. Due to the size and weight of our Large Love Letters and Bespoke Wooden Letters delivery is £9.95 per delivery address.

Next Day Delivery

This service is pushed through our production line and will be produced quicker. This can be selected at checkout and is £6.95 per UK delivery address. Please note that next day delivery is only available on weekdays. The cut off for same day despatch is 1pm. Orders placed on a Friday after 1pm will be despatched on the following Monday (excluding bank holidays). 

Overseas Delivery

Rather than list every country in the world and their postage rate, we have got an automatic postage calculator. 

Returns

If for some reason you need to return an item to us please get in contact with us beforehand on customerservices@jonnyssister.co.uk.