Delivery times are usually between 3 to 7 working days, depending upon what is ordered and whether it is a stock item or needs to be hand made to order. However, during peak ordering times like Christmas or after a press release there might be a slightly longer delivery time. If you have a special date that you would like the product by please let us know and we will do our best to meet it. We have not missed a birthday or other special occasion yet (but we do need to know the date!)
We have tried to make the delivery charges as simple as possible to understand. However, if they are muddling in any way please do not hesitate to contact us.
Royal Mail - All UK deliveries under £12 are £2.50 per delivery address. For orders over £12 and up to any amount it is £3.95.
Due to the size and weight of our Large Love Letters and Bespoke Wooden Letters any delivery that includes these has an additional £9.95 and £10.99 respectively per delivery address.
For our oak products like the ipad holder, swing, welly rack, etc. each product is costed differently based on their very heavy weight. These are always sent by courier.
Courier Delivery - This can be selected at checkout and is £7.95 per UK delivery address. Unfortunately we cannot include Isle of Man and Channel Islands in this price simply because the courier charges are more than for mainland UK. Please call us for a quote for these destinations. Please note that next day delivery is only available on weekdays and only for items that are not made to order/in stock. Orders placed on a Friday will be delivered on the following Monday (excluding bank holidays). If you require Saturday delivery please contact us and we will give you a quote. All next day orders must be received by noon the previous day.
Overseas Delivery - To check the delivery charges or Europe and Rest of World we have an automatic postage calculator. Just pop the products you want into your basket, go to check out, click on 'Show Delivery Costs', enter your country and it will automatically calculate your postage charge based on weight of products ordered and destination chosen.
For more information on delivery, packaging, etc. please see our delivery section at the bottom of the page. Alternatively please call us if you have any queries.