Shipping Information
Delivery times are normally between 2 to 15 working days, depending upon what is ordered and whether it is in stock. However, during peak ordering times like Christmas or after a press release there might be a slight delay in which case we will notify you immediately. If you have a special date that you would like the product by please let us know and we will do our best to meet it. We have not missed a birthday or other special occasion yet!
We have tried to make the delivery charges as simple as possible to understand. However, if they are muddling in any way please do not hesitate to contact us.
Royal Mail/Parcelforce
All UK deliveries under £10 are £2.50 per delivery address. For orders over £10 it is £3.95.
Due to the size and weight of our Large Love Letters and Bespoke Wooden Letters any delivery that includes these has an extra £9.95 per delivery address.
Courier/Guaranteed Next Day
This can be selected at checkout and is £7.95 per UK delivery address. Unfortunately we cannot include Isle of Man and Channel Islands in this simply because our courier charges a lot more than for mainland UK. Please call us for a quote for these destinations. Please note that next day delivery is only available on weekdays. Orders placed on a Friday will be delivered on the following Monday (excluding bank holidays). If you require Saturday delivery please contact us and we can obtain a quote from our courier.
Overseas Delivery
Rather than list every country in the world and their postage rate, we have got an automatic postage calculator. Just pop the products you want into your basket, go to check out, click on 'Show Delivery Costs', enter your country and it will automatically calculate your postage charge based on weight of products ordered and destination chosen.
As part of our company policy to reduce waste we reuse as many boxes as possible so if your parcel arrives in a box that looks a bit worn it will have been used before. Gift boxes are always sent out in new sleeves so will arrive looking shiny and new.
Personal Gift Wrapping & Gift Tag Service
We will happily gift wrap your purchase and include a message on your behalf. This service costs £4.95. Please be sure to include your message on the order form.
For Standard and Luxury Love Letters we have a lovely white contemporary gift box for £5.95. Please be sure to include your message on the order form.
Sadly our Large Love Letters and Bespoke Wooden Letters are just too big to gift wrap!
