Terms & Conditions

1. Fabrics & Products

As the majority of our fabrics are either hand woven or hand dyed you might sometimes encounter slight imperfections in the weave and colour. In our mind this adds to the character of the fabric and is what makes it stand apart from the mass produced alternatives. Also, there will be some minimal colour difference in between different rolls of fabric.  If you are thinking of buying another product in the same fabric and need it to match, we suggest that you let us know and we will hold back some fabric from the same roll

Although we are sure you will agree that most children just love our products, we must emphasise that they are not toys and should be treated with care.

2. Gift Wrap & Gift Boxes

We will happily gift wrap your purchase and include a message on your behalf. We use good quality brown kraft paper tied up with natural rafia in various colours. It is then wrapped in cellophane to protect the wrapping. This service costs £4.95. Please be sure to include your message on the order form.

For Standard and Luxury Love Letters we have a lovely white contemporary gift box for £5.95. Please be sure to include your message on the order form.

Sadly the Large Love Letters and Bespoke Wooden Letters are just too big to gift wrap!

3. Payment & Taxes

All prices quoted on this web site are accurate at the time of going to press and are quoted in pounds sterling. If you wish to purchase in Euros or US Dollars simply change the curreny on the home page.

Any customs or import duties levied once the packages reaches your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.

4. Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that, at times, things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us on customerservices@jonnyssister.co.uk. Your complaint will be handled confidentially and we will acknowledge your correspondence swiftly by email or phone (please ensure we have your email and/or telephone details). At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name and telephone number of the person handling your complaint. We will keep you informed throughout the process.

Our telephone/fax are charged at normal tariffs and whenever possible are answered in person. However, if you do happen to encounter an answering service please be assured that messages are picked up and acted upon on a regular basis.

5. Terms & Conditions

The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

Confirmation and Governing Law

A contract between you and Jonny's Sister for the sale of our products will only exist once we confirm your order by contacting you to confirm that your order has been accepted.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, JONNY'S SISTER IS PROVIDING THIS WEBSITE AND IT'S CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, JONNY'S SISTER DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Jonny's Sister nor any of it's affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Jonny's Sister does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Jonny's Sister, its affiliates, directors, employees or other representatives.

6. HOW TO ORDER

Electronic Ordering

Payments for all products can be made by credit or debit card using our secure payment service provider. You can also order over the telephone. We accept all major credit cards including American Express.

Please complete and submit our online order form which can be accessed via the products shopping basket. Upon receipt of your order you will receive a confirmation email.

Credit Card Security: When the order is placed at our web site, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any Web site.

Ordering by cheque

Once you have completed and submitted your order form you will receive a confirmation email. Please print this and send it with your cheque, ensuring you include the delivery charge. Please put your cheque guarantee number on the back and make the cheque payable to Jonny's Sister. Your order will be put into production as soon as the cheque has cleared.